Shipping policy

SHIPPING POLICY

Last updated: [date]

This Shipping Policy explains how we process and deliver orders placed on [store URL].

1. SHIPPING DESTINATIONS
We ship to [countries or regions]. The destinations available for your order are shown at checkout.

2. ORDER PROCESSING
Orders are processed within [X to X] business days after payment is confirmed. Orders are not processed or shipped on [weekends and public holidays].

During busy periods, such as the holiday season, processing may take longer. We will contact you if your order is significantly delayed.

3. DELIVERY TIMES
Estimated delivery times after your order is processed:

- France: [X to X] business days
- European Union: [X to X] business days
- United Kingdom: [X to X] business days
- United States and Canada: [X to X] business days
- Rest of the world: [X to X] business days

These times are estimates. Actual delivery times may vary depending on the destination, carrier and customs processing.

Unless we agree otherwise, we will deliver your order within 30 days of the contract being formed.

4. SHIPPING COSTS
We offer free standard shipping on [all orders, or orders over X €] to [eligible destinations]. Any other shipping costs are calculated and shown at checkout before you pay.

5. ORDER TRACKING
Once your order has shipped, we will send you a confirmation email with tracking information when available. Tracking may take up to [X] business days to update.

6. ADDRESS CHANGES AND INCORRECT ADDRESSES
Please check your shipping address carefully before completing your order. If you need to change it, contact us as soon as possible at [support email]. We cannot guarantee changes once your order has been processed or shipped.

If a parcel is returned to us because the address you provided was incorrect or incomplete, we will contact you to arrange the next steps. Additional shipping costs may apply.

7. CUSTOMS, DUTIES AND TAXES
Orders shipped outside [country or EU] may be subject to customs duties, import taxes or handling fees. Unless these are included at checkout, they are the customer's responsibility. Your local customs office can provide more information.

8. LATE, LOST OR DAMAGED PARCELS
If your order is late, contact us at [support email] with your order number and we will check its status with the carrier.

If your tracking shows your parcel was delivered but you cannot find it, please check with your neighbours and local post office, then contact us as soon as possible.

If your parcel arrives damaged, contact us as soon as possible with your order number and photos of the parcel and product. If your order is lost or damaged before it reaches you, we will arrange a replacement or refund, as applicable.

If we do not deliver your order by the agreed date, you may have the right to cancel it and receive a full refund, as provided by applicable law.

9. MULTIPLE PARCELS
Orders with several items may be shipped in separate parcels. You will receive tracking information for each parcel when available. Separate delivery of your order will not cost you extra.

10. CONTACT US
If you have any questions about your delivery, contact us at [support email].