Terms of service

TERMS OF SERVICE

Last updated: [date]

These Terms of Service ("Terms") apply to your use of [store URL] and to any purchase you make from [legal business name] ("we", "us" or "our"). By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.

1. WHO WE ARE
[Legal business name]
[Legal form and company registration number]
[VAT number, if applicable]
[Business address]
Email: [support email]

2. USING OUR WEBSITE
You must be at least 18 years old, or have the legal capacity to enter into a contract, to place an order.

You agree not to:

- Use our website for any unlawful or fraudulent purpose.
- Provide false or misleading information.
- Interfere with the security or operation of our website.
- Copy, reproduce or reuse our content without our permission.

3. PRODUCTS
We try to describe and display our products as accurately as possible. Colours and appearance may vary slightly depending on your screen and lighting conditions.

All orders are subject to availability. If a product is unavailable after you place your order, we will tell you and refund any amount paid for that product.

4. PRICES AND PAYMENT
Prices are shown in [currency]. Before you complete your order, the checkout will show the total price, including any applicable taxes and delivery costs.

Payment is taken through the payment methods offered at checkout. You confirm that you are authorised to use the payment method you provide.

If a clearly incorrect price is displayed because of an obvious error, we may cancel the affected order and refund you in full.

5. ORDERS
Your order is an offer to buy our products. The contract between you and us is formed when we confirm your order by email [or when we confirm that your order has shipped].

We may refuse or cancel an order where we reasonably suspect fraud, where a product is unavailable, or where there is an obvious pricing or product error. If you have already paid, we will refund you.

6. DELIVERY
We deliver to the countries available at checkout. Estimated delivery times are provided for information and may vary depending on your location, the carrier and customs processing.

Unless we agree otherwise, we will deliver your order within 30 days of the contract being formed. If your order has not arrived by the expected date, please contact us at [support email].

Please make sure your delivery details are correct. Depending on the destination, customs duties or import taxes may apply unless they are included at checkout.

7. RETURNS AND REFUNDS
Our Return and Refund Policy explains how to return a product and how refunds work. It forms part of these Terms and is available at [link to return and refund policy].

8. OPTIONAL ADD-ONS
We may offer optional add-ons at checkout or on our product pages, such as [shipping protection or an extended warranty]. Any additional terms for an add-on will be shown before you buy it. Add-ons do not replace or limit your statutory rights.

9. LEGAL GUARANTEES
Our products are covered by the guarantees that apply under the law of your country of residence. In the European Union, these generally include a legal guarantee of conformity for at least two years from delivery.

Please use our products according to their instructions and safety information. Normal wear and tear and damage caused by misuse are not treated as defects.

10. INTELLECTUAL PROPERTY
Our website content, including text, images, videos, logos and designs, belongs to us or our licensors and is protected by intellectual property laws. You may not use it without our prior written permission.

11. PRIVACY
Our Privacy Policy explains how we handle your personal data. It is available at [link to privacy policy].

12. OUR LIABILITY
Nothing in these Terms excludes or limits our liability where this is not permitted by law, including liability for death or personal injury caused by our negligence, fraud, or your statutory consumer rights.

Subject to the above, we are not liable for losses that were not reasonably foreseeable, or for delays or failures caused by events beyond our reasonable control.

13. CHANGES TO THESE TERMS
We may update these Terms from time to time. The version published on our website when you place your order applies to that order.

14. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of [country]. If you are a consumer, you also keep the protection of any mandatory laws of your country of residence and may bring proceedings in the courts available to you under applicable law.

If you have a complaint, please contact us first at [support email]. Consumers may also be able to use a consumer mediation service: [name and contact details of mediator, if applicable].

15. CONTACT US
If you have any questions about these Terms, contact us at [support email].